Our Policy2019-05-24T05:40:09+00:00

Our Policy

Shipping Policy

a. We offer standard shipping for all orders made in Yez Design
b. Orders are shipped on business days only (Monday-Friday, excluding Malaysia National holidays).
c. For in-stock items, depending on the shipping method you select, your order should be processed and ship within 3 – 7 working days after order verification and credit approval.
d. We use flat-rate shipping of RM 12.00 for orders below RM 300. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
e. Free shipping is provided if the order (after discount, if applicable) is RM 300 and above
f. All shipments are processed in our Malaysia facility to both east and west.
g. We do not deliver to P.O boxes
h. Orders will be processed and shipped once credit card authorization is received. For more information about payment options, click here.
i. You will not be billed for items purchased with a credit card until the items have shipped.
j. International: We do not ship items purchased from this website to any other destination outside of Malaysia.
k. Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

Return or refund policy

a. In order for a return to be accepted, it must meet the following conditions:
b. The item must be unused and unworn.
c. Item must not fall under return exceptions and custom products.
d. All returned items should be sent in their original condition and packaging including product bar code and accessories should be returned with the original box. Please note that shoebox found to be damaged upon return will be not accepted for refund payment.
e. Do not paste anything on the product or shoe box.
f. If your purchase was eligible for gift-with-purchase promotion, please ensure that the gift is sent back together with the returned item.
g. Please note that we will send back any return items that do not fulfill all conditions.

Cancelation policy

a. CANCELED YOUR ORDER
b. If your order has not yet shipped, you may cancel the order by contacting our Customer Service team at +60173046869
c. As your order is being processed immediately after payment has been made, we do not guarantee that we are able to cancel the order. However please reach out to our Customer Service team at +60173046869 as soon as possible to seek our assistance.
d. Your credit card will not be charged if you successfully cancel an order. You will receive an email confirming the order cancellation which the refund will be processed within 14 days. We apologize for any inconvenience this may cause.

Privacy policy

a. Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
b. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
c. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
d. We will only retain personal information as long as necessary for the fulfillment of those purposes.
e. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
f. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
g. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
h. We will make readily available to customers information about our policies and practices relating to the management of personal information.
i. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.